Payment Policy:
Once you’ve placed an order through our website, we’ll be in touch to discuss any specific requirements and will create an invoice detailing your purchases. Our invoice will include any potential shipping and VAT charges related to your purchase. We accept payments by bank transfers. Please note international goods are subject to customs clearance, and additional (tax and duties) which may be levied by the destination country, these additional costs will need to be paid by the customer. If you need any assistant, please contact our customer service before completing a purchase on our website.

Returns and Exchange Policy:
Provided the goods are in their original packaging, condition and unused, the customer is able to request full refund within 14 days of the receipt of the goods. NARMA Design will deduct any shipping costs incurred by the company. The refund will be processed once goods are received by the company.

If there is a missing part or a fault with the product, then this must be reported within 14 days of the receipt of the order. Depending on the particular circumstances we may offer repair, replacement or full refund including reimbursement of shipping, tax and duties costs incurred by the client. The customer is required to supply details and evidence (including but limited to photograph) proving the fault. The guarantee does not cover normal wear and tear or goods that have been subjected to adverse moisture or heat by the customer.

Due to monetary obligations, refund is only processed to the original purchase method through which payment was made.

Privacy and Data Policy:
When you place an online order or subscribe to our marketing communications, the personal data you provide us with is information that is only reasonably required for you to receive your order, for us to contact you regarding your order, or to receive information about our brand and services. If you choose to receive communications from us related to our brand and services, you will need to provide us with your personal information such as your full name and email address. You will at all times have the option to opt out from receiving these communications by clicking the unsubscribe link at the bottom of our marketing emails, or by contacting us at info@narmadesign.com.

We at NARMA, respect and treat your data strictly confidential. All personal data are securely protected in accordance with The Data Protection Act 2018 and The European Union’s General Data Protection Regulation (GDPR).

Company FYIs:
When purchasing an item from us, please note that colours online can differ from actual colours, often due to varying computer screen resolutions and settings, and we cannot be held responsible for this. If it happens that a product you ordered is no longer available, you.

will be notified by us immediately via the email address you have provided. We cannot guarantee that all of our products and sizes shown on our website are available at the time of order.

Shipping policy:
We offer free shipping within mainland UK.

For orders where the goods are destined outside the UK mainland, we charge £40 per order.